The letter what I wrote

Dear Mr. Choi Donghak at the Agoda Korea Service Team.

Reservation # : 116518307
Name : Han Jihee

I appreciate Mr. Choi's ever-courteous attitude to in solving the uneasy unfortunate error that the Agoda system happened to make on Dec. 28th, 2016.
There have been problems which was were not intended from on my side.
Aside from the troubles that I had to gone through, I was fortunate to be connected to Mr. Choi Donghak on Jan. 6th, 2017.
His call guide (I'm not sure what you mean by this) and willingness to complete his duty, even after the official time office hours, was very good. Even though, the reimbursement policy is not yet fully resolved, he assured me to that he would completely solve the problem under his trust.

How can I rate the good employee's service?
The other day, Last year, I did it via SNS. I beg that the whole Agoda would consider what I had to put up with those due to this trouble., and the duly appropriate attitude fo of the good employee of at Agoda.

Thank you.
I look forward to Agoda's duly appropriate (or proper) treatment.
Jihee Han

Hi Lauren!

Here is the letter for Agoda. There were a few parts where I wasn't quite clear on what you were trying to say, but I was able to get the gist of the letter and proof-read it accordingly. If you have any questions, please let me know.

Have a great day!

~Teacher Courtney~